How can I track my ESSENCE1989® order?

Once your order has been shipped, you will receive a shipping confirmation email containing the available tracking information for your delivery.

You can also check your order by logging into your ESSENCE1989® account and selecting the corresponding order number.

Track your order shipment

Once your order has been prepared and shipped, the tracking information allows you to follow its progress.

Depending on the carrier and destination, tracking updates may take some time to appear after the shipping confirmation email has been sent.

We recommend keeping your order number and shipping confirmation until your parcel has been delivered.

What should you do if your order is delayed?

If your delivery takes longer than expected or the tracking information is not updated, you can contact the ESSENCE1989 team.

Please provide your order number so that we can quickly identify the information related to your shipment.

Delivery times may vary depending on the destination, carrier and time of year.

Orders placed with an authorized retailer

For orders placed directly with ESSENCE1989, shipping and tracking information is associated with your order.

If your purchase was made through an authorized ESSENCE1989® retailer, please refer directly to their tracking service. The retailer remains your point of contact for information regarding the delivery of that order.

An experience followed with care

ESSENCE1989 pays particular attention to every order, from preparation through to shipment.

Our aim is to provide clear information throughout the process and assist you whenever you have a question regarding your delivery.

For any questions regarding your order, our team remains available to assist you and provide the necessary information about your delivery and its tracking.