Shipping & Returns
<h2>Delivery</h2>
<p>At ESSENCE1989, each order is carefully prepared, like an invitation to elegance.</p>
<ul>
<li><strong>Delivery areas</strong>: Belgium, France, Luxembourg, Netherlands, Germany, Spain, Italy</li>
<li><strong>Processing time</strong>: 1 to 2 working days</li>
<li><strong>Delivery time</strong>: 2 to 5 working days depending on the destination</li>
<li><strong>First order</strong>: Free delivery</li>
<li><strong>Following orders</strong>: €6.90 or free from €80</li>
<li><strong>Carriers</strong>: Bpost, DPD, UPS</li>
</ul>
<p>A tracking number will be emailed to you upon shipment. Each package is elegantly wrapped and delicately scented.</p>
<hr>
<h2>Returns & Exchanges</h2>
<p>If you are not completely satisfied, you have <strong>14 days</strong> after receipt to contact us at <a href="mailto:essence@essence1989.com">essence@essence1989.com</a>.</p>
<ul>
<li>Items must be <strong>new, unopened and in their original packaging</strong></li>
<li>Return costs are the responsibility of the customer (except in the event of an error or defect)</li>
<li>Items on sale or offered are <strong>non-refundable</strong></li>
<li>Refund within <strong>7 working days</strong> after validation</li>
</ul>