Frequently Asked Questions (FAQ)
on my ESSENCE1989® order — can I make a change?
Our warehouse team processes orders quickly, so we cannot change products once your order is placed.
Please check your order confirmation immediately and, if you need to update your delivery address, contact us as soon as possible at [your email address/contact details]. While we cannot guarantee changes, we will do our best to help you.
Please note: During sale periods, we are unable to process order changes or cancellations.
How can I return or exchange an item from my ESSENCE1989® order?
If the product is in its original condition with the seals intact, you can return it within:
- 28 days for full price items.
- 14 days for sale items.
For detailed instructions, please visit our Returns & Exchanges page to view our full policy.
If you have any further questions, please feel free to contact us at lolaeuro10@gmail.com. We will be happy to help you.
How long will it take to process my development in ESSENCE1989®?
We hope to process the developments within 1 week, but in periods of high demand, as during the offering, the process may take up to **2 weeks.
Agradecemos tu paciencia. We will notify you when your devolution has occurred.
The ESSENCE1989® product I want is out of stock. Do you still have some?
If a product is marked as out of stock, you can check with one of our authorized distributors or contact us at lolaeuro10@gmail.com. We will do our best to help you find the item you are looking for.
There is a problem with my ESSENCE1989® order. What should I do?
We strive for perfection, but mistakes can happen. If there is a problem with your order, please contact us as soon as possible so we can resolve it for you.
You can contact our customer service team at lolaeuro10@gmail.com, and we will be happy to assist you.
When will the next ESSENCE1989® sale take place?
We offer seasonal sales and exclusive promotions, mainly during the winter and summer periods.
To stay informed, make sure you are subscribed to our newsletter and follow us on our website and social media: [Facebook, Instagram, etc.]
Where was my ESSENCE1989® product made and how was it made?
At ESSENCE1989®, we take great pride in our sourcing and innovation. We carefully select our suppliers to ensure the highest quality, durability, and craftsmanship in every product. This commitment to excellence is at the heart of our brand.
For more details on our manufacturing process and sourcing, visit our **Product Manufacturing section.